GENERAL T'S & C'S

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TERMS & CONDITIONS

1. Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, The The Fitness Megastore cannot be held liable for any errors, omissionsor price changes. This is due to continuous product development specifications; possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)Please consult your doctor before using any product.All products are subject to availability.All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.Buy with confidence Your satisfaction is very important to all at The The Fitness Megastore. If you are not satisfied or have questions about your order, please contact us at info@thefitnesssuperstore.co.uk(Monday to Friday 9am-6pm; Saturday 9am-5pm; Sunday 11am-2pm).Price Promise At The The Fitness Megastore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase,contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you. Exclusions Please note: Concept II Rowing Machines, Concept II branded products and York products are excluded from our price promise. To be elgible for our price promise, the product available elsewhere must be new (i.e. not ex-display item), the same manufacturer and SKU, and must be instock and readily available from a UK-based company.For example, out of stock products found via Google would not be eligible for our price promise. There may also be rare exceptions where we are unable to match a price due to a competitor’s exclusive promotion, or if the seller is not a genuine retailer (e.g. member of the public, eBay retailers, some Amazon retailers, and "bogus" websites setup with the aim of defrauding members of the public).How to Order We have 5 methods for you to place your order-telephone, mail, and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate

2. the incoming stock to your order. If you do not wish for payment to be taken for back order items,we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.Please note: in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).Website 30 Day Return Guarantee Our Returns Policy can be found here.The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013,you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.Please note: goods purchased in store are exchanged at the manager's discretion and may be subject to a cancellation fee. To cancel your order, you must contact us atsales@thefitnesssuperstore.co.uk either before your order is despatched or within 14 days of delivery of your item(s), quoting your order number.If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to The The Fitness Megastore. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of youritem(s), it is your responsibility to return the item(s) to The Fitness Megastore at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.Delivery Information Due to the size of some delivery vehicles, The Fitness Megastore or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes,tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. The Fitness Megastore will not accept any claims for compensation

3. arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges. Orders under 20KG may be left at an access point by our appointed carriers should the initial delivery attempt fail.Collection of faulty products In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge,which will be payable by you, will be made for the carrier to recollect. Once the items are received back at The Fitness Megastore, we will inspect the product(s), and if necessary, arrange to send out a replacement product.Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.Installations Please find our installation terms and conditions on our website Repaired Item(s)All returned items will be on a delivery only basis, no installation will be carried out unless agreed by The Fitness Megastore prior to delivery.Privacy Policy Our Privacy Policy can be found on our website.Warranty Information All products on our website and in our catalogues are covered by a manufacturer's warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you're quire, please ask and we will be happy to check if the chosen products are suitable. No manufacturer's warranty covers failure of a product if caused by unreasonable or abusive use, if the

4. customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties also vary from manufacturer to manufacturer. Please contact our Head Office to check the warranty details of any product(s) you wish to purchase before ordering. Consumables These consumable items are not covered by Body Power (The The Fitness Megastore) warranty.Treadmills Running Deck Running Deck Cushioning Assembly Motor Cowling Rubber Components Side Rails Foam Grips Decals & Transfers Running Belt Motor Brushes Transport Wheels

5. Cycles Pedals Pedal Straps Crank Arms Bottom Brackets Rubber Components Saddle Foam Grips Decals & Transfers Resistance Mechanism Cables Transport Wheels Climbers and Vertical Trainers Foot Pedals Foam Grips Rubber Components Decals & Transfers Resistance Mechanism Cables Roller Wheels Transport wheels Cross trainers Foot Pedals  Saddle Rubber Components Foam Grips Decals & Transfers Resistance Mechanism Cables

6. Roller Wheels Transport wheels Rowers Seat Rails Seat Roller Wheels Footplates Straps & Buckles Saddle Rubber Components Handle Pull Strap Recoil Bungee Foam Grips Decals & Transfers Resistance Mechanism Cables Transport Wheels Your statutory rights remain unaffected by the consumer guarantee.NordicTrack & Pro-Form products–Warranty information.ICON Health and Fitness are the manufacturers of the NordicTrack and Pro-Form product range.Please find Fitness Megastore LTD policy below.Fitness Megastore ltd warrants this product to be free from defects in workmanship and material, under normal use and service conditions, for a period of 12 months from the date of the original purchase.Terms;

7. This warranty extends only to the original purchaser (you) and is not transferable.The warranty does not cover:1. normal wear and tear;2. any adaptation or changes to upgrade this product from its normal purpose as described in the product user’s manual;3. damage resulting from: a) transportation; b) abuse, misuse, failure to follow instructions, or improper or abnormal usage; c) non-home use (including but not limited to commercial,professional, or rental purposes); d) repairs not provided by Fitness Megastore LTD authorised service provider; e) accidents, lightning, water, fire, or any other causes beyond the control of Fitness Megastore LTD; f) improper location including, but not limited to, humid, dusty, or outdoor environments (examples; garages, cellars) Fitness Megastore LTD is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation.This warranty covers products purchased and used inside European Union; however; not all products are distributed in every country. This could result in delays of warranty coverage if you bought this product in a different country and it is not supported in your country of residence. It may be necessary to perform repairs at an ICON-authorised repair centre. ICON reserves the right to extendor increase coverage.The warranty is in addition to and does not in any way affect your statutory rights under applicable national laws in force, nor your rights against the dealer arising from the sales/purchase contract.Note: Warranty extensions may apply to the NordicTrack & Pro-Form product range subject to registering with your local customer service centre within 28 days of purchase. To register this product and qualify for any warranty extensions that may apply, please complete the warranty registration card and send it with your proof of purchase to the address listed on the back cover of this booklet or register online at iconsupport.eu.Full details of warranty extensions and the ICON Manufacturer’s Warranty are available upon request from your local customer service centre or online at iconsupport.eu.WEEE (Waste Electrical and Electronic Equipment) Regulations

8. Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.We all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE under these Regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.Electrical and Electronic Equipment that was made after 13 August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.What can you do?Reuse: If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc., who would be very happy to have the use of your old equipment. In addition, there are organisations that will reuse and repair electrical and electronic equipment and some even run "cash for recycling" schemes.Recycle: If your old equipment is no longer useful, please recycle it. Benefits of recycling Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated are as these toxins can cause problems to communities as their water and soil is polluted.Many of the electrical items that we throw away can be repaired or recycled. Recycling products helps save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

9. Please note: Where applicable, your old machine must be dismantled prior to collection as ourengineers are not permitted to do so.Discount voucher codes. We run several discount voucher codes throughout the year. Find the terms and conditions for any current live codes on our website Competitions & Giveaways For full information regarding all of our competitions and giveaways, please visit our dedicated competitions terms and conditions page.Store gift vouchers. Gift vouchers can be redeemed in-store or over the phone (not permitted for online use). Vouchers purchased from The Fitness Megastore can be used in conjunction with site promotions unless otherwise stated.Reviews When can you write a product review?You can write a product review when you have purchased the product being reviewed from The Fitness Megastore.What should you write about?Your review must reflect your own first-hand Experience.You are required to concentrate on relevant points about the product. It is acceptable to evaluate the purchased product's functionality and quality.If your review contains non product related information, you may be asked to modify your review or it maybe removed. The review must not include any of the following:Opinions on other products/brands.Defamatory statements or a violation of The Fitness Megastores Guidelines.Violent/coarse language or a sexist/racial character.

10. Any personal information about another individual, including another person's name, address, phone number, electronic mail address, credit card information or any other information that could be used to track, identify, contact or impersonate that person.You accept and agree that The Fitness Megastore may remove any of the above violations from the review. You also accept and agree that The Fitness Megastore may remove references to other companies and websites (including links) from the review. Removed information is replaced with blank spaces or similar, and The Fitness Megastore will not otherwise make alterations to your review.When do The Fitness Megastore remove your review?As a main rule, The Fitness Megastore do not remove reviews from their website. However, some reviews are in violation of the The Fitness Megastore Guidelines and/or applicable law, and in these cases The Fitness Megastore retain the right to remove your review. Below are some examples of when The Fitness Megastore may remove your review:Your review violates The Fitness Megastore’s Guidelines or Terms & Conditions.The Fitness Megastore ask you to modify your review, and you do not do so within the deadline mentioned in The Fitness Megastore’s email to you.Your review is of a marketing nature or has marketing purposes.You are a competitor of The Fitness Megastore.You have created multiple profiles to review The Fitness Megastore several times.The Fitness Megastore have asked you to forward proof of your Buying Experience with The FitnessMegastore and no or insufficient documentation has been provided within the deadline.For the avoidance of doubt, The Fitness Megastore do not remove a review if:Your review and the number of awarded stars are seemingly conflicting, e.g. if you awarded a product only one star but wrote a very positive review the reviewed product.The Fitness Megastore thinks your review is "unfair", e.g. because your dissatisfaction is a result of a mistake made by the supplier.Please note: you must be able to send proof of your Buying Experience up to 12 months from the date that you wrote your review.There is a deadline of 48 hours on communications relating to any review placed.

11. Third-party app functionality Third-party apps integrations on fitness equipment may be subject to change, and is under the control of the product manufacturer. The Fitness Megastore is not at fault if manufacturers choose to change the apps and integrations on their equipment.Free giftsSome of the products for sale on the website reference a free gift in the product name. If you would like to claim the free gift, please ensure that you select the free gift using the radio box on the product page, before adding the product to the basket. Order confirmation emails may reference the free gift in the product name-this is not confirmation that the free gift has been selected.ComplaintsIf you wish to submit a complaint about any of our services, you can write to: Info@thefitnessmegastore.co.uk Please note: All complaints will be responded to within 7 working days (Monday to Friday).If you wish to complain about your delivery (e.g. non-receipt of goods, damaged goods, lost goods)you must contact us within 90 days of making your order.Helpful InformationDelivery InformationPayment MethodsReturns PolicyTerms & ConditionsVoucher CodesServicesInstallation FormBrochure RequestService & SparesMaintenance

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